Frequently Asked Questions

What is Novem&fox?

We are an eco-conscious clothing brand dedicated to providing high quality embroidered clothing made from organic or recycled materials. We also donate 25% of the profit from each item to a relevant animal charity; we are currently supporting The Fox Project and the SEA LIFE Trust. You can find out more information about the charities we support by clicking here.
We hope to create a brand where you can be happy in the knowledge that our items are high quality and have low environmental impact; that’s why, wherever possible, we chose garments, accessories and packaging that reduces environmental impact and is sourced ethically. We will always make our environmental credentials very clear, even if occasionally products don’t quite meet the standard we hope for!

Novem&fox was started by a small fox with a big dream and we look forward to welcoming you to our family!

Who designs the items?
All our designs are hand-drawn and then digitised in house. We then use an external embroidery company who take our design and stitch it on to each item.

What makes you environmentally friendly?
Wherever possible our items are sourced from manufacturers with eco-friendly policies. You can learn all about our items and the manufacturers that produce them by clicking here.

We also ensure we carefully select our packaging materials to consider their environmental impact, our
- Mailing bags are made from recycled plastic and are biodegradable
- Tissue paper is made from 99% recycled pulp fibres
- Prints, business cards and flyers are all on 100% recycled paper
- Print display bags are made from corn starch

All our receipts are currently sent by email or text so no paper, yay!

Where do you ship to?

We now ship worldwide!
All UK orders are charged a flat rate of £3.95, when ordering prints (maximum of 6) shipping is charged at £1.95.
All international orders are charged a weight based shipping rate of £25.00 for orders under 2kg and £40.00 for orders over 2kg. International orders exceeding 2kg may be sent in multiple packages, we will confirm this once the items have been shipped!

What’s your refund and exchange policy?

If for any reason you are not 100% happy with your items then you can return them to us within 14 days of receiving them. Please use our contact form to contact us regarding this.
We are also more than happy to exchange items for a different size too, although we have included a handy size guide in our product photos or here on our website to save you the hassle. If you are wanting to exchange size then please still use our contact form.
Please note that we can only accept returns or exchanges for items in brand new condition; unworn, unwashed, undamaged and with original tags. A full refund (minus original P&P) will be given once the items are received. Please also note that return postage cannot be covered and will be at your discretion.
If you are looking to exchange, your replacement size will however be shipped free of charge once your return is received. Currently we can only offer exchanges to UK customers.

Which size should I order?
If you are at all unsure of what size to order after looking at our size guides, or if you would like any specific measurements then please do not hesitate to contact us! Don't forget to include the item name, as our items have different sizing guides.

Have a question but don't see it here, don't hesitate to get in touch using our contact form!